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Dear Client,
In the November 2017 edition of the Bespoke Procurement Bulletin, we speak to PRASA acting chief procurement officer Peter Malele about turning around supply chain at the state-owned enterprise. We explore the potential for using IoT and big data implementations to enable proactive alerts in contract management, and look at the innovative comic contracts developed right here in South Africa. Finally, soft skills expert Paul du Toit unpacks the real meaning behind "going the extra mile" in customer service, and we include our usual roundup of top procurement news and worthwhile industry events.
Enjoy the read!
Publishing Editor | Andrew C. Hillman | Bespoke Group
CPO interview: PRASA's Peter Malele
Seda incubators see 766% ROE, but job creation low
Practical contract management using proactive alerts
Comic contracts: the writing's on the wall
Rethinking customer service: why you shouldn’t go the extra mile
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CPO interview: PRASA's Peter Malele
Supply chain management, state-owned enterprises, strategic turnaround
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| Peter Malele is the acting chief procurement officer for the Passenger Rail Agency of South Africa (PRASA). This important state asset has huge procurement and supply chain budgets, and a mandate to “deliver commuter rail services in the Metropolitan areas of South Africa, long-distance (inter-city) rail and bus services” throughout the country. Unfortunately, PRASA has in recent years faced major challenges and accusations of misconduct. It is against this background that the new supply chain team and leadership are trying to turn things around. It’s a major undertaking, but one that Peter is facing head-on. Read More.
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Seda incubators see 766% ROE, but job creation low
Seda, job creation, development, incubators
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| Firms supported by Small Enterprise Development Agency's (Seda) incubators generated R825 million in revenue in 2016/17 - a 766% return on investment (ROE) on the R96.3m invested by the agency in its incubator network that year. But job creation remains low. This according to the agency's annual report for 2016/17, which was released earlier this month. Read More. |
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Practical contract management using proactive alerts
Technology, innovation, alerts, proactive contract management |
| The world is changing at a rapid pace. Younger generations are far more tech-savvy than the traditionalist contract manager, but we must all keep up with the power and possibility of new technologies – such as proactive alerts built on data analysis – for the success of our businesses, and for our own career progression. Read More.
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Comic contracts: the writing's on the wall
Contract management, supply chain, literacy, innovation
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| Against the background of an increasingly complex and competitive contract management environment, one innovative local project is looking to simplify contracts: South Africa attorney Robert de Rooy has developed – and since implemented – the world’s first illustrated contracts. These legal documents aren’t just accompanied by or supplemented with illustrations or comics to aid understanding; the comic is the contract. Read More.
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Rethinking customer service: why you shouldn’t go the extra mile
Soft skills, sales, customer relations, communication
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| You don’t need to be a regular churchgoer to often hear one of life’s most sensible maxims: “Do unto others as you would have them do to you”. It is this maxim alone, more than any other that epitomises the principle of customer service: simply provide the level of service that you would be happy to receive if the roles were reversed. If you can bump it up a notch to the “delight factor”, even better, but preferably only go there if you can sustain it regularly, or you risk creating an expectation that cannot be met consistently. Read More.
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| No free higher education, cost-sharing more feasible – Heher Report
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| As expected, a report of the commission which looked into the feasibility of making higher education free in South Africa, released by President Jacob Zuma on Monday, found that government alone would not be able to foot the sizeable bill for such a reality. Read More.
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| Treasury rocked as budget chief quits
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| National Treasury has been rocked by the resignation of its long-time budget head, Michael Sachs. Fin24 has obtained independent confirmation from two sources close to Treasury that Sachs, a deputy director general who headed up the budget office, quit last week over interference by the Presidency. Read More.
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| National Treasury budgets R948bn for infrastructure investments
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| The National Treasury has on Wednesday revealed that it has budgeted R948 billion on infrastructure investments aimed at improving the quality of infrastructure spending. Read More.
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| SA to upgrade ports of entry to boost regional trade |
| South African Finance Minister Malusi Gigaba on Wednesday said government was planning to upgrade the country’s key ports of entry in a bid to improve regional trade and curb slow economic growth. Read More.
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| Equity partner to be sought for State airlines as SAA gets another R10bn bail-out |
| Finance Minister Malusi Gigaba says government will pronounce on a plan to consolidate the State’s aviation assets and bring in a strategic equity partner after he meets with the new board of South African Airways (SAA), which was unveiled on October 19. Delivering his maiden Medium-Term Budget Policy Statement in Parliament. Read More.
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| Uganda expects up to $20bn oil sector investment in next 3 to 4 years
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| Uganda expects investments of $15-billion to $20-billion in its oil industry in the next three to four years, Ernest Rubondo, executive director of Uganda's petroleum authority, told a conference in Cape Town. Read More.
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| Evidence of blatant corruption at Eskom unpacked at Parliament’s inquiry into State capture |
| Parliament’s Portfolio Committee on Public Enterprises has kicked off its inquiry into alleged State capture with a report revealing “overwhelming evidence of grand corruption”, governance failure and a stream of irregularities at Eskom, South Africa’s largest State-owned entity. Read More.
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| Rand drops on Zuma's suprise 'pro-nuclear' Cabinet reshuffle
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| The rand lost more than 0.5% within minutes of President Jacob Zuma's announcement of yet another surprise Cabinet reshuffle. The biggest move is that of energy - Mmamoloko Kubayi has been moved from the energy portfolio to communications, with David Mahlobo now occupying the position of Minister of Energy. Read More.
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| Hydro-economics: Egypt, Ethiopia and the Nile
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| Water ministers from Egypt, Sudan and Ethiopia have gathered last week to discuss how Africa's largest hydroelectric dam will affect water distribution and access to the Nile. The Grand Ethiopian Renaissance Dam (GERD) is 60% complete and has yet to go into operation. Read More.
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| Protectionism hurts business
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| Trade protectionism is on the rise, blocking international trade and hurting small businesses, Trade and Industry Minister Rob Davies told the 20th African, Caribbean and Pacific Ministerial Committee in Brussels, Belgium, on Friday. Read More.
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| Video of the Month |
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Publishing Editor: Andrew C. Hillman | Contributing Editor: Kate Ferreira
Bespoke Sourcing Solutions (Pty) Ltd | PO Box 69042, Bryanston 2021, Gauteng, South Africa
1st Floor, Block A, Crest Junction, Cnr Judges Ave & Beyers Naude Drive, Cresta, Randburg, Gauteng, South Africa
Telephone: +27 (0)11 066 4400 | Facsimile: +27 (0)86 536 5133 | Mobile: +27 (0)72 698 3200
E-mail: clients@bespoke.co.za | Website: www.bespoke.co.za
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